Terms of Use – Buying from Japan, Shipping to Australia

Welcome to ezboxjp.com, operated by Kauri LLC, a Japanese company based in Fukuoka, Japan. These Terms of Use govern your access to and use of our website, mobile applications, and online services (collectively, “ezboxjp”). By shopping with us, you agree to these Terms. Please read them carefully before placing your order.

1. Your Account

To enjoy all features of ezboxjp, you may need to create an account.

  • You are responsible for keeping your account and password secure.
  • You must provide accurate and up-to-date information when registering.
  • You are fully responsible for all activity under your account.
  • We reserve the right to refuse service or close accounts at our sole discretion.

2. Placing an Order from Australia

All orders are reviewed and subject to approval by ezboxjp.

  • Receiving an order confirmation email does not mean your order is accepted.
  • If your order cannot be completed (for example: product out of stock, incorrect billing details, shipping restrictions, pricing errors, etc.), we will notify you by email and you will not be charged.
  • If your payment has already been processed and the order is cancelled, a full refund will be issued.

Our goal is to make shopping from Japan to Australia smooth, but we cannot guarantee availability of every product at all times.

3. Pricing & Currency

  • Prices are displayed in Japanese Yen (JPY), Australian Dollars (AUD), and New Zealand Dollars (NZD).
  • By default, customers in Australia will see prices displayed in AUD through our currency picker.
  • Prices shown before checkout do not include applicable sales taxes, customs duties, or GST. These will be calculated at checkout based on your shipping address.
  • We carefully check product prices, but errors may occur. We reserve the right to correct any errors in pricing, product descriptions, or availability.
  • We may limit quantities, discontinue items, or adjust pricing at any time without prior notice.

This ensures Australian customers can shop Japanese products directly in AUD without confusion.

4. Delivery from Japan to Australia

We ship directly from Japan to Australia.

  • Delivery times may vary depending on customs clearance, courier delays, weather, strikes, or other factors beyond our control.
  • Customers are responsible for any customs duties, GST, or import fees charged by Australian authorities.
  • Shipping fees cover delivery only and do not include additional taxes or duties.

We aim to provide fast and reliable shipping from Japan to Australia, but international delivery may sometimes be delayed.

5. Reviews & User Content

You are welcome to post reviews, comments, photos, or videos about our products as long as your content:

  • Is truthful, respectful, and complies with our community guidelines.
  • Is not illegal, defamatory, threatening, obscene, or infringing on others’ rights.

By submitting content, you grant ezboxjp a non-exclusive, royalty-free, perpetual license to use, edit, publish, translate, and display it.

6. Intellectual Property

All content on ezboxjp.com—including text, images, logos, videos, and software—is the property of Kauri LLC or our content providers and is protected under Japanese and international copyright laws.

You may not copy, reproduce, or use our content without prior written permission.

7. Health & Product Disclaimer

  • Product descriptions and information on ezboxjp are for educational purposes only.
  • We make every effort to ensure accuracy but do not guarantee error-free content.
  • Always consult a qualified healthcare professional before using health-related products.
  • Statements on our site are provided by the product vendors and may not reflect our own views.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, accuracy, or operations of these external websites.

9. Privacy

We value your privacy. Please read our Privacy Policy, which explains how we collect, use, and protect your personal data when you shop with us.

10. Updates to Terms of Use

We may update these Terms from time to time for legal, regulatory, or operational reasons. Updates will be posted on this page and will take effect immediately upon publication.

11. Company Information

Kauri LLC
Company Registration No.: 5140001119762
Address: 6-1 Kashiiteriha, Higashi Ward, Fukuoka, Japan, 813-0017
Website: www.ezboxjp.com

We are a Japanese company dedicated to making it easy for customers in Australia and New Zealand to buy authentic products from Japan with transparent pricing in AUD, NZD, and JPY.